Help & FAQs
We've been in the sign business long enough to get an idea of some questions our customers would like answered. That's why we've put together this frequently asked questions page, to answer your questions as and when you need to.
How long until I get my order?
UK orders placed before December 11th will arrive before Christmas. Orders placed after this date will not be made and sent until after Christmas.
What's included in my purchase?
In each order, you will receive your personalised house sign, as well as the fixing accessories you choose when making your sign.
How much is shipping?
We offer FREE tracked postage if you choose Royal Mail Tracked 4 at checkout. We also offer a few Royal Mail delivery upgrades at checkout too as well as an express service option.
If you're located outside the UK, you can see your shipping options at checkout.
What type of signs do you sell?
We sell bespoke signs for homes and businesses. Here are the slate varieties and products we offer:
Do you make what3words signs?
We certainly do, and we're proud to be featured on the official what3words shop too! what3words is a great way to share a specific location to anyone, from remembering a special location, to helping customers find your business, we've made plenty of what3words address signs. You can see our what3word location signs here.
Do you ship outside the UK?
Yes, we ship our signs to any country in the world. You can see your country's shipping cost at checkout.
Please be aware that customers are responsible for any customs duties.
How durable are your slate signs?
Each sign we make is made using high-quality slate stone and paint. Come rain or shine, your sign will last a lifetime - just don't drop it!
Does exposure to rain or the sun damage my sign?
Absolutely not. We use hard wearing natural resources such slate and granite, which our team ensures are made to last, by further treating your sign with specialist oils to protect it from the elements all year around.
Where can I see your reviews?
You can see reviews for The Bespoke Sign House on our dedicated customer reviews page.
I'm looking for something bespoke
Certainly! Whether it's an extra special bespoke house sign or something even more unique, feel free to email us your design to firstname.lastname@example.org and we’ll see what we can do.
From business logos to bespoke designs, there isn't much we haven’t done!
Do you do trade prices?
We do deal with bulk trade orders for house signswhere we can offer a discount. Get in touch with us to discuss your projects needs.
How do I track my order?
All our signs are shipped using tracked Royal Mail services (either Royal Mail Tracked 48, Tracked 24 or Special Delivery).
Once we've made your sign, we'll send you a shipment email with a tracking number and link.
Can't find a dispatch email? Sometime our emails may end up in your spam folder. If you still can't find it, feel free to email us for an update at email@example.com.
My sign has line marks on it, why is that?
Don't fret! It's just where the cardboard packaging your sign came in has left an imprint on the oil used to cover and protect your slate sign. All you need to do is use a cloth and lightly wipe away the marks.
My sign arrived broken!
Oh no! Before we send our signs, the utmost checks are done to make sure sign(s) are perfect and how we'd expect you to receive them. But if your sign does arrive damaged, just send us an email with a picture of the damage to firstname.lastname@example.org and we will send a replacement out to you.
How long will my sign last?
Our slate and granite signs are 100% weatherproof, require little maintenance and will last a lifetime. Just don't drop it!