We've been in the sign business long enough to know the questions our customers often ask. That’s why we’ve put together this FAQs page - to provide clear answers whenever you need them!
Ordering
Commonly asked questions when ordering from us.
What types of signs do you sell?
We specialise in bespoke signs for homes and businesses. Here’s a selection of the sign types we offer:
- house signs
- slate house signs
- limestone house signs
- redwood posted signs
- granite house signs
- memorial plaques
- what3words signs
If you're still not sure or are looking for some inspiration, view our sign gallery for some ideas or check out our article on Everything to Know About Buying a House Sign.
How do I design and order a house sign?
Designing your perfect sign is a breeze! You can customise and order directly on our website, and our sign designer tool even gives you a live preview so you can see exactly how it will look before you buy. If you need a little help getting started, check out our handy sign designer guide.
What's included in my sign order?
Each sign order includes your personalised house sign, the fixing accessories and anything else selected during the ordering process. Everything you need to get your sign installed is included!
Do you offer discounts on bulk orders?
Yes, we offer a discount on bulk orders - including for trade and property developers. Simply add 5 or more signs to your cart to get 15% off your entire order.
Alternatively, get in touch with us to discuss your project’s needs, and we’ll be happy to assist.
Installation
Frequently asked questions about installing our house signs and lights.
How do I install a house sign?
Our house signs are easy to install. Head over to our Installation Guides page to find
What fixing/fitting options do you sell?
We offer three different fixing options:
- Black Screws & Wall Plugs
- Hidden Fixings (Pre-Assembled)
- Silver Screw Caps
For detailed instructions on how to install your house sign with each, check out our Fixing Guide Section where we provide step-by-step guides for each fixing type.
Delivery & Returns
Common queries regarding delivery and returns at The Bespoke Sign House.
Which courier do you use for UK orders?
We ship all our orders using Royal Mail. You can choose the exact service at checkout.
If your order contains redwood or oak posts, we use Parcel Force (this is due to the size of the posts).
How much is delivery in the UK?
We offer free tracked delivery on all UK orders over £45. Tracked delivery on orders under £45 is only £3.49.
Express next day delivery is available (subject to capacity) to choose at checkout for £22.
Can I track the progress of my order?
You can easily track your order using our Order Tracker. Simply type in the email you used when placing your order and then select your order to view its progress.
Which courier do you use for international orders?
We ship all our orders using Royal Mail. You can choose the exact service at checkout. Once your order clears customs, it will be handed over to your country's postal service.
How long does delivery take?
Delivery usually takes 2-3 working days. Our current order to delivery timeframe is 10 Days.
Do you deliver outside the UK?
Yes, we ship our signs worldwide! Your country’s shipping cost will be calculated at checkout.
Please note that international customers are responsible for any customs duties.
View our postage costs page for a more detailed overview.
Contact Us
Here's how to get in contact with us.
Contact Form
You can send us an email over on our Contact Page.
We aim to respond to emails within 24 hours (excluding weekends).
Email
You can email us at hello@thebespokesignhouse.com
We aim to respond to emails within 24 hours (excluding weekends).
Live Chat
You can chat with us directly by clicking the purple question mark icon on the bottom left of your screen.
Our live chat is open Monday to Friday, 10am–3pm.
Phone
You can call us on 01580 466580
Our phone lines are open Monday to Thursday, 2pm–5pm.
Shopping
Absolutely! If you’re interested in an extra-special bespoke house sign or a unique custom design, just email us with your ideas. From business logos to personalised designs, we’ve done it all!
Not at all. We use durable, natural materials like slate and granite, and our team treats each sign with specialist oils to ensure it’s protected from the elements all year round.
All our slate and granite house signs are crafted from high-quality natural stone, engraved, painted and designed to withstand any weather condition. With proper care, your sign will last a lifetime - just be careful not to drop it!
You can see reviews for The Bespoke Sign House on our dedicated customer reviews page.
Post Purcharse Questions
Don’t worry! The line imprints are just from the cardboard packaging, leaving a temporary mark on the oil that protects your slate sign. Simply take a cloth and gently wipe the marks away to restore its smooth finish.
We hope you love your sign! You can leave us a review on Google or Trust Pilot.
If you have any issues with your order, please do feel free to email us for help at hello@thebespokesignhouse.com and we'll get back to you as soon as possible!
Our slate and granite signs are designed to be 100% weatherproof, with minimal maintenance required. They’ll last a lifetime, rain or shine - just try not to drop them!
VAT receipts can be requested through our contact page. We will get back to you with a receipt as soon as possible.
Oh no! Before we send our signs, we double-check to make sure your sign is perfect and how we'd expect you to receive them. But if your sign does arrive damaged, send us an email with a picture of the damage to hello@thebespokesignhouse.com and we will send a replacement out to you.
You can reach us in the way that suits you best:
Email: hello@thebespokesignhouse.com
Live Chat:
Available on our website during working hours when our team are online.
Phone: 01580 466580
Our phone lines are open Monday to Thursday, 2pm–5pm.
If we’re unable to answer your call, please leave a message or send us an email and we’ll get back to you as soon as we can.
Question Unanswered?
Please ask away! We will try and get back to you as soon as possible. Please bare in mind that we work Monday - Friday so weekend emails will be replied to a few days later.
Try out our handy house sign quiz to find the perfect sign to suit your homes address format. It'll only take 20 seconds!
