Track Your House Sign Order
After a few months in development, The Bespoke Sign House are excited to share our all-new 'Order Progress Tracker' with you. From purchase, manufacturing and delivery, our customers can track their orders every step of the way!
Having put our new order tracking system through its paces, we're delighted to finally share it with you! We take great pride in each sign order which comes through our doors, and we know that once you place your order, you are equally excited to receive your bespoke sign too. To keep you in the loop every step of the way, we're introducing a new feature on our site - the order progress tracker! This handy tool was built with you in mind, allowing you easy access for a quick update as to where your order is at and the process it's currently in.
Locate Your Order Number
Your order number can be found on the confirmation email sent to you straight after you placed your order. The order number begins with S followed by four digits.
Type in Your Email Address
On the Order Progress page, type in the email address you used when placing your order with us.
Type in Your Order Number
Below the email section, type in the order number you found in step 1. This begins with S followed by four digits (for example: S9726).
Click the 'Check Progress' Button
On this screen you'll be able to see your orders status, along with an estimated dispatch date at the top.
TRACK YOUR ORDERStatus Definitions
Once you've chosen your style and ordered your house sign, your order tracker will be live for you to view at any time. The tracker will provide you with an estimated dispatch date from our workshop, as well as show you five steps which your order moves through before dispatch.
It is easy for you to access, all you'll need is the email address you completed checkout with, as well as your order reference number which starts 'S' followed by a small series of numbers.
Once you've signed in, you'll be able to see the progress of your order across five steps. Let's breakdown each:
Here your sign has come through A-Okay and is now in our system ready to be proofed before manufacture. We'll let you know if there's anything wrong.
The sign-maker assigned to your order has checked over your order and confirmed that everything is ready to begin.
The sign-maker assigned to your order has started working on your order.
The sign-maker assigned to your order has finished working on your order, and has prepared it for inspection.
The sign-maker assigned to your order has inspected your order and has prepared it to be packaged up securely. Your order is usually dispatched one working day after this status has been set.
Installing Your House Sign Once It Arrives
We provide fixings and fitting with all our orders as standard. Whether you've chosen screws, hidden fixings or screw caps, you can find installation instructions on our site.
Have a question regarding the Order Tracker or your new house sign? Feel free to contact us directly and we'll gladly help.
Fixing Guides