Terms and Conditions

Thank you for placing an order through The Bespoke Sign House. We take great care with all of our orders and greatly appreciate your custom.

All orders are to be made through the The Bespoke Sign House website. Each sign is made by hand to order. We must receive full payment for the whole price of the goods that you have purchased before we can proceed to make and dispatch your order.

We accept most major credit, debit cards & PayPal payment options. We do not accept American Express payments.

With all orders, we will confirm with you that your order has been received and that our manufacturing team is putting your order together. This is done via email, to the email address provided when completing your order with us. In the unlikely event that you have placed an order but have not received an order confirmation, please contact us through the website or by email (above) and we will confirm if your order has been received, or if you need to resubmit your order.

The price quoted on the website or as quoted by a member of The Bespoke Sign House staff is the price payable for your order.

Once confirmation of your order has been received to our manufacturing team and paid in full, this will create a legally binding contract between us, The Bespoke Sign House Ltd, and you, our customer.

We will always endeavour to fulfil every order placed with us. In the unlikely event that we cannot fulfil your order, we will contact you to make you aware, as well as offer any alternative solutions or alternatives which we can substitute for you.

We reserve the right to cancel any order placed with us, and in doing so any contract in place, if:

• we have a technical/mechanical issue and are unable to complete the order.

• we have insufficient stock to be able to complete an order

• we have not received payment in full for an order, or, are unable to receive payment for an order.

• we have reason to believe a transaction is fraudulent, or not genuine.

• an error meant that the incorrect product or price was displayed or listed on the website.

We cannot complete the order for any reason which is out of our control. We may be able to ‘hold’ should we need to cancel your order or any contract between us, we will contact you to make you aware, as well as provide a full refund, up to the full purchase amount.

Should you need to cancel your order, you must do so within 30 minutes of the order being placed. Providing that the order has not already been made, we will be able to cancel your order and provide a refund. If you are looking to cancel your order after more than 30 minutes of purchasing, we may not be able to offer a refund.

The website should only be used as a guide on the visual aspects of our products. As we work with natural materials, such as slate and granite, sizes, colours and textures vary from one sign to another. However, we do our utmost to ensure consistency in the high quality work we produce.

When using our website to place an order, it's the customer's responsibility to ensure that their material, lettering, numbering, colours, positioning, font and layout is correct before proceeding to payment and with the order. If this is the case, we will email you regarding any problems before production.

Should you wish to receive a virtual mock up of how your sign will appear before purchasing, you can contact us at hello@thebespokesignhouse.com.
The Bespoke Sign House reserves the right to alter the fitting and design submitted to us should we feel that quality or production may be impeded by layout, sizing or formatting limitations.

Unless no holes and fixings are requested, our manufacturing team will drill holes into the sign for it to be secured with the fixings we supply with your sign. This will ensure the sign is stable when fitted and is our default method of installation unless otherwise requested when the order is placed.

Once your order is completed by our team, we aim to dispatch it within 1-2 working days. Please note that this timeframe excludes weekends (Saturday/Sunday).

(UK) In the unlikely event that your order isn’t delivered, please allow 10 working days from the dispatch date before considering it lost. This waiting period is in line with Royal Mail’s delivery guidelines.

(International) In the unlikely event that your order isn’t delivered, please allow 18 working days from the dispatch date before considering it lost. This waiting period is in line with Royal Mail’s delivery guidelines.

Refer to our production times and postage costs for the UK and international delivery for more information.

Should you have any queries prior, during or after purchasing from us, you're more than welcome to contact us directly. You can do so by:

• sending us an email to hello@thebespokesignhouse.com
• using the contact form on our website
• by letter to our registered company address at the bottom of this page.

We use marketing and remarketing activities, in which case your information may be part of an information list where you may view or receive marking materials or promos from us, in line with GDPR.

We are always delighted to receive pictures from our customers happy with their sign. We may use such images sent to us via public online review platforms such as our website, Google or Etsy for further promotional material. This could include use on our website, in publications or in magazine prints. By uploading your image in a review about The Bespoke Sign House, you are consenting for us to use of that image for marketing purposes.

Our site and payment gateway is fully PCI DDS compliant, and in doing so, ensures your payment safety. We accept payment from all major credit and debit card providers, as well as PayPal. We do not accept American Express payments.

If you receive a damaged item, please contact us within 4 working days of delivery and provide photographic evidence of the damage. Once we receive the proof, we will arrange for a replacement to be made and dispatched within 2 working days. If any items are missing from your delivery, please notify us immediately. We will dispatch the missing item(s) within 2 working days of your notification.

In case of a missing delivery, we will dispatch a replacement after 10 working days of original dispatch in accordance to Royal Mail compensation guidelines.

As per the UK government's tax laws and legislation, 20% VAT (value added tax) is charged on all orders within the England, Scotland, Wales and Northern Ireland. We do not charge, collect or remit any taxes on orders outside England, Scotland, Wales or Northern Ireland. The Bespoke Sign House is not liable for any import tariffs, additional postage charges or additional local tax charges on international orders.

All information received and collected by The Bespoke Sign House will only be in relation to your order and activity on our site and advertisements. All information is treated with the utmost confidentiality, with no disclosure to any third parties unless needed to do so to fulfil an order, or if requested to do so to aid a criminal investigation. We use cookies across our site to improve the user experience and collect performance data and analysis for our ads and website. If you wish to do so, you can block cookies from appearing in your browser through your privacy setting, however this may hamper your experience on our site.
You can see our full privacy details, here.

These terms should be seen to stand alongside and in conjunction with the details stated across our website, relating to pricing, products, protocol, copy, images and privacy policy.

No other information stated by any other website, sales representative, or any other individual or organisation should be seen as any form of variation on these terms for The Bespoke Sign House. This includes imitation or fraudulent behaviour with any company using our company name, which we hold no liability for, and will be dealt with legally as a separate matter.

If for any reason, any aspect or premise of The Bespoke Sign House terms and conditions is unenforceable, this does not affect the enforceability for any other area of these conditions, which will remain unaffected.

If at any point, an aspect of our terms are deemed invalid under any current and applicable statute or application of the law, that term is automatically omitted from our terms stated. Those terms will be removed to the minimum extent necessary to comply with the law, without compromising the validity or remainder of enforceable terms within this statement.

The entirety of the terms and any contract between us shall be governed by and interpreted in accordance with English law. Should any dispute resolution be required, it shall be interpreted and overseen by the English courts, who will have jurisdiction to come to a resolution.

Once an order is placed, these terms are agreed to and accepted.

We withhold the right to change these terms at any time. So do not assume that these exact same terms will apply in the future.