Track Your House Sign Order
After a few months in development, The Bespoke Sign House are excited to share our all-new 'Order Progress Tracker' with you. From purchase, manufacturing and delivery, our customers can track their orders every step of the way!
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Want to track your order?
It's simple to do. Just enter your order number and the email you used when placing your order to view the progress using our order tracking portal.
Having put our new order tracking system through its paces, we're delighted to finally share it with you! We take great pride in each sign order which comes through our doors, and we know that once you place your order, you are equally excited to receive your bespoke sign too. To keep you in the loop every step of the way, we're introducing a new feature on our site - the order progress tracker! This handy tool was built with you in mind, allowing you easy access for a quick update as to where your order is at and the process it's currently in.
HOW TO USE
STEP 1 / 5
LOCATE YOUR ORDER NUMBER
Your order number can be found on the confirmation email sent to you straight after you placed your order. The order number begins with S followed by four digits.
STEP 2 / 5
TYPE IN YOUR EMAIL ADDRESS
On the Order Progress page, type in the email address you used when placing your order (for example: your-email@gmail.com).
STEP 3 / 5
& TYPE IN YOUR ORDER NUMBER
Below the email section, type in the order number you found in step 1. This begins with S followed by four digits (for example: S1001).
STEP 4 / 5
CLICK THE 'CHECK PROGRESS' BUTTON
On this screen you'll be able to see your orders status, along with an estimated dispatch date at the top.
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Once you've chosen your style and ordered your house sign, your order tracker will be live for you to view at any time. The tracker will provide you with an estimated dispatch date from our workshop, as well as show you five steps which your order moves through before dispatch.
It is easy for you to access, all you'll need is the email address you completed checkout with, as well as your order reference number which starts 'S' followed by a small series of numbers.
Once you've signed in, you'll be able to see the progress of your order across five steps. Let's breakdown each:
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ORDER RECEIVED
Here your sign has come through A-Okay and is now in our system ready to be proofed before manufacture. We'll let you know if there's anything wrong.
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ORDER CUT
Behind the scenes our talented sign makers have made a start on your order. Your sign(s) have been cut and cleaned.
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IN MANUFACTURE
Now your sign is in our creative process being crafted to your specifications. This stage also involves a series of meticulous tasks to ensure the quality and longevity of your sign for many years to come. If you've chosen a painted lettering option, our crafts team will be applying your painted option to enhance the lettering and beauty of your house sign.
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WRAPPED & READY TO GO
The moment you've been eagerly awaiting, your sign has our expert seal of approval and has been securely wrapped. It will be picked up by the Royal Mail team the next working day. All our signs are sent out Tracked 48 as standard unless you've chosen otherwise. That means that your sign should be with you in 2-3 working days. At this point, we'll email you a tracking number so you can follow the progress and its anticipated arrival.
We provide fixings and fitting with all our orders as standard. Whether you've chosen screws, hidden fixings or an adhesive kit, you can find installation instructions on the blogs and resources page on our site.
Have a question regarding the Order Tracker or your new house sign? Feel free to contact us directly at hello@thebespokesignhouse.com and we'll gladly help.