Shipping policy

Packaging, Postage & Shipping

Once your order is placed, our team will aim to make and dispatch it within 5 days. These times do not include weekends.

In unusual and unforeseen circumstances, your order may be lost in transit from being posted by us, to arriving with you. We have to allow 21 days for all UK orders before we can declare that it has been lost in the post. For international orders, we have to allow 30 days from being dispatched until we can declare that the order is lost. Once these timescales pass and your order still hasn't arrived, we will refund or replace the order in full. If you have not informed us that your sign has not arrived within 25 days for UK orders and 35 days for International orders, we have no liability to replace or refund the order. The Bespoke Sign House is not liable for any import tariffs, additional postage charges or additional local tax charges on international orders.