Frequently Asked Questions
We've been in the sign business long enough to get an idea of some questions our customers would like answered. That's why we've put together this frequently asked questions page, to answer your questions as and when you need to.
How long before I receive my sign?
Once you place your order, your sign will be made within 5 working days. Our free shipping option uses Royal Mail 2nd Class which takes an additional 3-5 days. At checkout, we also offer a 1st Class option and a 48hr Express option.
For international customers, please read our blog to see our dispatch times and delivery estimates here.
What's included in my purchase?
In each order, you will receive your personalised house sign, as well as a set of screws and wall plugs. Every sign has holes pre-drilled* as standard.
*If you don't want holes, choose 'no' on the sign designer under the 'Sizing & Extras' section.
How much is UK postage?
We offer FREE 2nd class postage on all sign orders within the UK (England, Wales, Scotland, Northern Ireland - including Isle of Man, Guernsey & Jersey too).
We also offer:
• 1st Class for £4.80
• Express (24hr sign production with next day delivery) for £17.
Do you ship internationally?
Currently, we deliver to a select few countries outside the UK, they are:
• New Zealand
• United States (mainland only)
• European Union
We are excited to expand our coverage in the near future. If you don't see your country above, do send us a message using the chat feature in the bottom left and we'll see what we can do.
My sign arrived damaged, what do I do?
Oh no! Before we send our signs, the utmost checks are done to make sure sign(s) are perfect and how we'd expect you to receive them. But if your sign does arrive damaged, just send us an email with a picture of the damage to email@example.com and we will send a replacement out to you.
What type of signs do you sell?
We sell bespoke signs for homes and businesses. Here are the slate varieties and products we offer:
Do you make what3words signs?
We certainly do, and we're proud to be featured on the official what3words shop too! what3words is a great way to share a specific location to anyone, from remembering a special location, to helping customers find your business, we've made plenty of what3words address signs. You can see our what3word location signshere.
How durable are your slate signs?
Each sign we make is made using high-quality slate stone and paint. Come rain or shine, your sign will last a lifetime - just don't drop it!
Does exposure to rain or the sun damage my sign?
Absolutely not. Our team ensures that all signs are made to last, and will finish your sign with treatment oils to protect it from the elements at all times of the year.
Where can I see your reviews?
You can see reviews for The Bespoke Sign House on our dedicated customer reviews page.
I need something more bespoke, can you make it?
Certainly! Whether it's an extra special bespoke house sign or something even more unique, feel free to email us your design to firstname.lastname@example.org and we’ll see what we can do.
From business logos to bespoke designs, there isn't much we haven’t done!